10-22-2018 00:47 - last edited on 11-17-2020 15:03 by MatthewFitbit
10-22-2018 00:47 - last edited on 11-17-2020 15:03 by MatthewFitbit
Today morning my new Fitbit was working very well but 2 hours later the screen is black. The device was charged on Saturday afternoon!
what to do?
Moderator Edit: Updated Subject for Clarity
11-30-2018 06:24
11-30-2018 06:24
Great support, I've received a new Fitbit within a week. No problems with black screen anymore.
11-30-2018 07:01
11-30-2018 07:01
Same. First charge 3 I bought, the display never came on except when it was on charge, followed all the restart, default setting, ect fixes, nothing worked. Took it back to the store for an exchange. Second one worked great. One month in my display suddenly stopped working, wouldn't even turn on when on charge though my green light worked and it would vibrate when I hit the side button. I tried multiple time to restart it with no luck. So I'm about to call customer service and I plug my fitbit into my laptop because I know they are going to want me to go through the restart process again and the second I did that, I got a smiley face and now it works again. So I don't know what the heck is going on with the 3's, I just hope they figure it out because I convinced my Sister to upgrade from the 2 before all this happened and if it fails her, I'll never hear the end of it.
12-17-2018 18:17
12-17-2018 18:17
Thank you!! This worked!
12-18-2018 04:33
12-18-2018 04:33
Have reset numerous times and although app connects thru Bluetooth the Fitbit screen remains blank and does not show anything at all. Extremely frustrating for new device!
12-30-2018 13:07
12-30-2018 13:07
Brand new, can't see the screen, very dull. Tried reset, not happy. Please start the process of getting this thing fixed or taking it back. Not what I would expect from Fitbit....
12-30-2018 13:20
12-30-2018 13:20
I am having the black screen issue too. The green light is functioning and i’ve tried to reset several times getting to the smiley face but it doesn’t seem to reset just a black screen. This has actually been happening for a number of weeks, I just thought it was me but seeing there are loads of people having this problem. Can someone set up a repair ticket please.
12-30-2018 13:43
12-30-2018 13:43
I got the Charge 3 as a gift and also having the black screen issue. No display when charging or when button is pressed. Performed the reset multiple times (but I don't get a smiley face because the screen doesn't work at all). I can't even pair the Charge 3 to my phone because I can't see the 4-digit code that's suppose to show.
I contacted support about this issue and they're unsure of how to fix this. Seems like a defective model -- I'm hoping for a proper resolution.
01-17-2019 19:30
01-17-2019 19:30
Yes, thank you, WHAT BUTTON?
01-17-2019 21:03
01-17-2019 21:03
SuperShannonB
The button is on the left side of the watch.
See page 9 of the Fitbit Charge 3 pdf https://staticcs.fitbit.com/content/assets/help/manuals/manual_charge_3_en_US.pdf
On a side note - the black screen happened to me as well this morning. The watch would vibrate when I pressed the button and the green sensor lights were also flashing (i.e. watch isn't dead).
I also did the reset which has resolved the issue for now (also taking notes when it happens).
The 'Restart Charge 3' process is on page 52 of the same pdf above.
Have a nice day
01-20-2019 09:28
01-20-2019 09:28
My wife had the same issue - a hard reset worked. On the Charge 3, that just means (1) plug it in, and (2) hold down the button for 8 seconds until you see the smiley face. It worked.
(The charger has an opening on the side where the button is - now I know what it's for.)
01-21-2019 20:14
01-21-2019 20:14
I read somewhere in these posts that if you change the appearance of the clock using the app, the display will once again be visible. It worked for me!
01-30-2019 13:22
01-30-2019 13:22
Why does this happen with the black screen? I understand restarting it but no idea why it's needed.
Please explain.
02-17-2019 23:39
02-17-2019 23:39
I’ve had mine since Christmas and it’s been working fine for the most part, the only thing is that there have been a lot of times where it has been unresponsive and I’ve had to resync is again to my Fitbit app, which has actually worked except for this time. It won’t turn on, and the screen is totally black, but I’m too scared to reset it because the website said that if I do reset it, that it’ll damage the Fitbit:/ I don’t know what to do:(
02-18-2019 05:35
02-18-2019 05:35
02-18-2019 06:10
02-18-2019 06:10
02-18-2019 07:52
02-18-2019 07:52
02-18-2019 08:37
02-18-2019 08:37
02-26-2019 12:35
02-26-2019 12:35
Hi
I've tried all the said troubleshoots however the screen is still unresponsive
03-05-2019 10:14
03-05-2019 10:14
I also have developed a black screen. I have used Fitbit for years and received my charge 3 for Christmas. I attempted to reset, but the screen is still black.
03-05-2019 10:22
03-05-2019 10:22
This worked on my Google Pixel too.