Charge 3 Screen is unresponsive and Red light appears

[Domcois]

Hello there,

My charge 3 has randomly stopped working the screen is unresponsive and does not vibrate even when I try to restart it hasn’t done so, the green scanner light is on but goes red whenever I touch the screen.

Is there anything else I can do   

Moderator edit: subject for clarity/label 

[WilsonFitbit]

Hello @Domcois. Welcome to the community forums. 

Thank you for the detailed information and for the troubleshooting steps you've tried. If the Charge 3 doesn't vibrate when performing a restart, please make sure that you've tried to restart it as indicated in this help article: How do I restart my Fitbit device?

If the screen inconvenience persists, I recommend checking this thread for further assistance. Also, note that the if the Red light continues, a long restart which is different than the basic restart could help with the situation. This long restart can also be found in the thread that I mentioned. 

On a side note, I've moved your post to a different board to keep our forums organized. 

Hope this helps.