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Charge 3 Silent Alarm always going on snooze

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‎11-30-2018 07:12 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

‎11-30-2018 07:12 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

On my fitbit Charge 3, my silent alarms are going off.  However, when I turn them off they automatically go on snooze and will go off in 9 minutes.  Is there a way to turn the alarm off without putting it on snooze?  Thank you!

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22 REPLIES 22

‎07-02-2021 05:36 - last edited on ‎11-19-2023 02:06 by Fitbit Moderator

In response to Antiqas

‎07-02-2021 05:36 - last edited on ‎11-19-2023 02:06 by Fitbit Moderator

Hello @Antiqas. Welcome to the community forums! 

Thank you for the information. If the alarm is not dismissed by pressing the button, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎12-30-2021 23:51

In response to NellyG

‎12-30-2021 23:51

The simple solution is to press the side button once if you want a snooze or to get another alarm in 9 minutes, or press the side button twice to not get another alarm in 9 minutes.  It works for my Charge 3.  


Thanks to Fitbit for not making that clear! It would have saved a lot of irritation, for myself and many others!

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‎05-30-2022 05:06

In response to jonrandy

‎05-30-2022 05:06

Thank you jonrandy, for an actual answer.

The fitbit moderator and the prolific reply-gal could learn a thing from you.

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