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Charge 3 Silent Alarm stopped working

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‎02-12-2019 21:02 - last edited on ‎11-17-2020 11:25 by Fitbit Moderator

‎02-12-2019 21:02 - last edited on ‎11-17-2020 11:25 by Fitbit Moderator

 My alarms were working fine until last week when I had to change them.  They are showing in the app and on my charge 3 correctly but it had stopped vibrating at the set time. In fact nothing changes on the screen at the set time. I've looked at other threads and deleted the new alarms, sync, set new alarms, sync..... But it still won't work.  It had also stopped tracking sleep but the urgent issue is the alarms.  What to do from here?

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62 REPLIES 62

‎08-27-2019 01:56

‎08-27-2019 01:56

I am also having the same problem.  I set a test alarm last night and that one worked, but my regular M-F alarm won’t go off.  This, in combination with the fact that every few weeks I have to reset the Bluetooth connection so my notifications will sync, are really frustrating. Apple Watch is looking better and better.  

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‎09-06-2019 05:17

In response to Jennyb619

‎09-06-2019 05:17

Happened again today...... I did a restart on it (Happy Face) just on Wednesday. I removed and re-added the alarms. Worked on Wed and on Thurs and today it did not. It is getting much more frequent than before. Usual fixes are only last days instead of weeks.

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‎09-12-2019 18:43

In response to AlejandraFitbit

‎09-12-2019 18:43

Alejandra,  Can you please forward all of our Silent Alarm issues to the Support team?  Why do we all have to turn the alarms off and on, reset repeatedly, etc?   Please update all of us on what Fitbit is doing to fix this.

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‎09-13-2019 05:18

In response to jss

‎09-13-2019 05:18

Happened again today.

Only this time it was not a recurring alarm. I set a single day alarm that I have been toggling on and off and today it did not go off.

Fitbit is fully charged and in Wednesday I did a reset (happy face).
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‎09-18-2019 04:15

In response to Taz56

‎09-18-2019 04:15

Adding more fuel to the fire with this issue.  My silent alarms on Charge 3 have also not been working recently.  I’ve had this Fitbit for 6+ months now, and have only noticed problems over the last month or two.  Maybe it’s related to a software/firmware update?  This has to be a relatively easy fix for the company to solve.  

 

While I appreciate that people may have figured out a temporary “work around” to the problem (i.e. un-sync, restart, re-set, etc.), there’s no reason why this shouldn’t be/cant be addressed in the software.  We need to be able to rely upon the alarms working when they are set, and not roll the dice and hope each night.

 

FitBit support...where are you on this?  This thread hasn’t been out there for months now...

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‎09-18-2019 04:48

In response to DH-22

‎09-18-2019 04:48

Hi,
Thanks for the reply. I agree with you 100%. I called customer support and told them that I tried all the blog posts solutions for fixing the alarm, which was a temporary fix once. The response was that not everyone is having the issue so a replacement was what they would offer or half price for another device of my choosing. I told them that I had paid 119.00 for the Charge 3 and the only other option I would possibly choose would be a Versa, which was 80.00 at half price. So bottom line I would be paying 200.00 for a Versa if I chose that option and I could have purchased it retail at 160.00. I said I wanted my money back and that was not an option. Therefore, I opted for replacement pebble. The replacement silent alarm worked correctly four days and stopped. Now I am back to the reset options again. I am very displeased with Fitbit and will pursue a refund and shop for another brand that is reliable. I have owned two other devices over the past years that were reliable. Judging from the posts, reliability is no longer the company's quality requirement.
Lesson learned: Read the blogs before purchasing another device.
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‎09-23-2019 07:36

‎09-23-2019 07:36

Happened again today and once last week.

 

I even deleted the "recurring" alarm and set a one day alarm and it worked Thurs and Fri (did not use it on the weekend) and then it did not work today.

I did a sync, I did a reset of the Fitbit (smiley face) 

 

I contacted Fitbit and they are sending me a new one as mine is under warranty. I explained (as others have) that the issue seems wide spread and even those with brand new Charge 3's are having issue's. I was told they have no answer or reason as to why at this moment but hope the new Fitbit will work.

 

Time will tell

 

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‎10-07-2019 01:11

In response to haggis57

‎10-07-2019 01:11

I am at the end of my patience - after countless resets reboots etc to getvalarm function working I contacted Fitbit and got a replacement 

 

guess what - 6 weeks in with new Fitbit alarm has stopped working

 

this simply is not good enough - I was a loyal Fitbit fan for years - not any more 

going to switch brands and stop missing meetings/ flights/ events because the alarm doesn’t work 

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‎10-07-2019 06:57

In response to Trotpot

‎10-07-2019 06:57

I agree -  daily deleting, resetting, rebooting is NOT acceptable! 

 

I don't think they have a solution!

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‎10-07-2019 07:08

In response to Jlray092

‎10-07-2019 07:08

It’s shocking

Sent from my iPhone
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‎10-07-2019 07:36

In response to Trotpot

‎10-07-2019 07:36

I got a new one maybe 2 weeks ago. Guess we will see... 🙂

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‎10-07-2019 08:15

In response to Taz56

‎10-07-2019 08:15

Don’t be too hopeful - my new one alarm only lasted a few weeks

Does anyone from FitBit monitor the forum ? Are FitBit taking this issue seriously ?

Tracy

Sent from my iPhone
Best Answer

‎10-07-2019 08:27

In response to Trotpot

‎10-07-2019 08:27

Yep, same - brand new Charge 3 - a week of alarms and then nothing!

 

I'm not sure if they monitor, I believe one poster said (I'll have to search for it) when she spoke to FitBit about the alarms they said it's not a wide spread issue so it wouldn't be sending out an update. Maybe things have changed since...we shall see

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‎10-07-2019 09:13 - edited ‎10-07-2019 09:16

In response to Tamboapple

‎10-07-2019 09:13 - edited ‎10-07-2019 09:16

Thanks Tammy for suggestion.

I got a new one from fitbit. the new one worked for a week and now back to same issue. I have to go through the same reset steps to get the alarm to work again. Sadly only for a few days. 😞

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‎10-07-2019 13:45

In response to laura1156

‎10-07-2019 13:45

Well I have just asked for a refund based on the fact the replacement Fitbit was less than 45 days old and I was having exactly the same problem

 

i got a refusal as refund based on the purchase of the first Fitbit as 29 March 

 

so I spent £119 on what is in effect two Fitbit charge 3 in slightly over 6 months - and both fail to provide the basic function of an alarm and synching to the app

 

simply not good enough 

going to amazon now to buy a new tracker that will not be a Fitbit 

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‎10-09-2019 23:44

In response to Trotpot

‎10-09-2019 23:44

Similar situation here. Fitbit Charge 3 worked fine for long time now (like two other versions before) until few weeks back. I have no other issues - just silent alarms seems to stop working.

Again, removing alarms and re-setting them works for a day. Synching with app most of the time works for a day. But if I don't connect with app in the evening I can be sure alarms will not go off in the morning. And switching them off and on on the watch won't help.

It wasn't like that before - is it new firmware that was updated recently?

I can't depend on it - and that makes it useless as an alarm clock - which is may main reason of having it.

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‎10-09-2019 23:47

In response to KaneD

‎10-09-2019 23:47

You are doomed - I got a replacement Fitbit - and in less that 6 weeks same issue


Sent from my iPhone
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‎10-10-2019 22:27

In response to Trotpot

‎10-10-2019 22:27

That's why I'm starting to think this "feature" was introduced within last firmware update.

They can't see the problem during tests because they go from the start all the time - use the app to create new alarms that go off correctly, they synchronise test devices often (or even constantly) and alarms do work for them during tests. They don't go as far as testing alarms on devices working standalone for few days (I can see step count on my device and not everyone needs to know hoe long they are sleeping to the minute every day), where the problem with alarms starts.

Easy to miss during tests.

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‎10-22-2019 03:56

‎10-22-2019 03:56

I've also had problems with the silent alarm working for a while and then stopping.  I had one set to occur daily and it did for a few days and then stopped.  I noticed the other day that I had two alarms set for M-F at 5:45 (because of the trouble I guess I'd set a second one).  I deleted one of them, and guess what?  I missed my alarm, it stopped working.  Saturday the family needed to get up early so I set a one time alarm.  And was woken up by my daughter telling me we were late.  Ugh.  Very annoying.

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‎10-22-2019 04:32

In response to NameWithheld

‎10-22-2019 04:32

I am now on my second Charge 3 and the same thing is happening.  I contacted tech support and was basically told that not many people were having this issue, they have no idea why it is doing this and they are working on it.  So basically I was blown off.  I am seriously unimpressed with fitbit or their interest in customer satisfaction.  Looks like once they have your money they lose interest.  I have purchased a cheapo smart watch since I can't rely on the fitbit.  Hope this goes better.

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