Charge 3 Stuck on "Fitbit.com/setup" screen

[AbsentLight12]

I just recently got a new charge 3 but it is stuck on the "Fitbit.com/setup" screen and it won't show up when I try searching for it on my phone. I tried to restart it by plugging it into a computer, holding down the power button but it does not move away from the setup screen. Any and all help is welcomed.

-Thanks

*update* The tracker is completely unresponsive now. 

[amymontclair]

I have the same issue.  I just got it and it is my first fitbit.  I may have to return it.

[amymontclair]

I spoke to the representative at Fitbit and he said I need to have the App set up on my iPhone 6s and then add the device and set it up.  Otherwise, it won't work.  For some reason, I could not get the App to work but once I turned on Bluetooth off and on and then went back to the App I was able to start adding the device.  

[amymontclair]

I spoke to the representative at Fitbit and he said I need to have the App set up on my iPhone 6s and then add the device and set it up.  Otherwise, it won't work.  For some reason, I could not get the App to work but once I turned on Bluetooth off and on and then went back to the App I was able to start adding the device.  I also think what may have helped was that I had mobile tracking on my fitbit app from a few years ago and I removed this too.  Not sure if it was the Bluetooth or this but I have a feeling it may have been the mobile tracking removal since I had tried to Bluetooth before and still had the screen.

[AbsentLight12]

I am looking at the same option.

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@amymontclair wrote:

I have the same issue.  I just got it and it is my first fitbit.  I may have to return it.

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[AbsentLight12]

Thanks. Tried it all. 

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@amymontclair wrote:

I spoke to the representative at Fitbit and he said I need to have the App set up on my iPhone 6s and then add the device and set it up.  Otherwise, it won't work.  For some reason, I could not get the App to work but once I turned on Bluetooth off and on and then went back to the App I was able to start adding the device.  

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[Rossers...]

Did you sort this? I have the same problem

[Danielattard]

I have the same issue, anyone solved it? 

[rezzaroseno]

I had the same issue, but then I download the fitbit app (android) and then following the step on it to pair it up with the device. now it is still downloading the update of the device.

[Preciousp13]

Mine is doing the same thing then stops says set up failed cannot see how much charge the battery has ! I have spoke to tech people did everything they said still new fitbit wont work this is my 3rd fitbit I'm done moving on to something that works👎👎👎👎

[cmwarner0506]

I have the same problem as well. The Charge 3 hasn't proven to be a very good tracker. Poor quality.

[Bubblesbob]

Did u solve this issue , I'm having same problem and just  want sort it 

[Rossers...]

yes I had to update the software. then it rebooted no problem.Sent from my Samsung Galaxy smartphone.

[Bubblesbob]

How do I go about doing that?

[Rossers...]

I.ll have to see if i can remember... I think i might have deleted app software off phone and then got it again from app store... then tried to recharge fitbit and it worked. let me know if it doesn't and I.ll try to retrace steps again. Sent from my Samsung Galaxy smartphone.

[cmwarner0506]

Fitbit had to send me another one (minus the wrist bands). I did everything
they
originally told me to do in order to resolve the issue.

[HarisMan]

I fixed my problem by removing my old fitbit from my Fitbit App, then turned my Bluetooth off, then turned my phone on and off and then just adding my new fitbit again to my App. The setup dissappeared for me and gave me a 4 number code to then enter into my Fitbit App.

[Art78]

Fixed mine after I logged out from my Charge 2 account and registered a fresh account.

Hope this will work for everybody else too.