Charge 3 Sydney trains card not valid issue!!

[BradyDownUnder]

I bought charge 3 majorly to avoid carrying a hefty wallet with my card and cash. Fitbit pay works fine with any store and I am quite happy about it. The issue is Sydney trains. Whenever I try to use the charge 3 to tap on, it just gives me a loud beep saying card not valid error 91.. I have to try 2-3 times or sometimes just wait a minute and try again. Sydney trains are crowded and people start looking at you sideways and a big queue forms up whenever there is no tap success. Is there any way that this can be fixed? Honestly I have gone back to using my card for Sydney trains and buses, which defeats the entire purpose of buying the charge 3.

[Rich_Laue]

Have you reached out to the help number on the back of the card? 

[BradyDownUnder]

My bank card? Coz I don't think there is an issue with the bank card because the Fitbit pay works fine at everything else except Sydney public transport..

[Rich_Laue]

What transit card did you setup to pay with while on the Sydney transport. That would be the card with the help number. 

Is your transit system supported? 

[BradyDownUnder]

Yes.. Sydney trains and currently I am using a Commonwealth Bank card,,, both are supported.. Earlier it used to be a small issue.. the Fitbit is not old.. maybe 2 months old and now the issue seems ever increasing.. the first few times worked fine,, maybe once or twice I got the error beep.. it got to a point that I just simply gave up using my Fitbit for public transport

[Rich_Laue]

I would ask the help line for the transit system.