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Charge 3- Syncing/Pairing Not Working and LED Irritation

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‎04-17-2020 10:33 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 10:33 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

My Charge 3 will no longer sync with the app. I have only had the Charge 3 for approx 3 months. This is very disappointing. I attempt to reset and re-pair my Charge 3 but it still will not sync. This is disheartening and a waste of money. I also had issues in the beginning with the LED light irritating my skin. I overlooked it because I truly need a fitness tracker that keeps me aware of my BPM (HEALTH REASONS). 

 

Just unacceptable and a disrespect to the purchasers.

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‎04-17-2020 11:30

‎04-17-2020 11:30

I had this same issue starting about a week ago and it has progressively gotten worse.  Now, it won’t charge, vibrate, or even have a single light come on.  I’ve been working with Support every day since Monday, but nothing has worked.  

with som many others reporting the same issue, I suspect it is a coding or virus issue.  My concern is that it has made all affected trackers obsolete.  

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‎04-17-2020 11:33

In response to EdwardCSmith

‎04-17-2020 11:33

If the extent is truly that bad, do you know if we would be entitled to a replacement? I really need to keep up with my bpm!

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