Charge 3 - Wallet and Revolut credit card not registering

[Hitman_Botelle]

Hi

I have just bought a FitBit Charge 3 SE and am trying to setup my Wallet

However When I try to add my Revolut card which you say you support for UK https://www.fitbit.com/fitbit-pay/banks.it fails.

Uh oh! Looks like we don't support this card for use with Fitpay. Tap below to see suppoerted banks and cards. If you feel this is an error, please contact the card issuer.

Is there any workaround for this?

Moderator edit: updated subject for clarity

[GiedriusD]

Problem not only in UK. In Lithuania the same problem I also have it. But my friend succeeded to add revorlut master card to fitbit pay and usedbit sever times on May with no problem. But last week it stoped working for him too. Obviously fitbit or revolut has some problems and their service is not stable or not working at all.

[GiedriusD]

Problem not only in UK. In Lithuania the same problem I also have it. But my friend succeeded to add Revolut master card to fitbit pay and used it sever times on May with no problem. But last week it stoped working for him too. Obviously fitbit or revolut has some problems and their service is not stable or not working at all.

[DimaMed]

Hi! Nope, I am based in Poland thoughi don't think this necessary matters:
Revolut seems to be providing the same service everywhere. There folks
from other countries in this thread too.

Dima

[Tafft]

The location  seems to matter.  Some folks outside of the UK can get it to work.  Inside the Uk with Mastercard or Visa nobody has got it to work, physically or virtually with old cards or new cards

[kalhimeo]

I am in Belgium, I tried again today with my physical Revolut Mastercard, same error as last month

[Jim_Weeden]

Hi @AlessFitbit Any updates? It is disappointing that Revolut is still listed as supported in the UK when this questions has been ongoing for a long time on these forums

[AlessFitbit]

Fitbit Update: 6/19/19

Hey everyone!

I'm sorry for the delay in getting this issue with Revolut cards resolved. We're still looking into this and as I've mentioned before, I have already escalated all the card details gathered from this thread. 

For the time being, we just really appreciate your patience. If I need anymore information, I'll be sure to ask. 

Thanks again for your cooperation. 

[Picnichamper]

It’s ok as I have given up now. Not happy you STILL sell Fitbit with  revolut listed as supported by Fitbit which it isn’t !?

[brokendrum]

I have the exact same problem as does my daughter both physical cards are working fine yet not accepted by fitbit app and yes our phones have passcodes

[Dukigato]

This is "great":

First you don't support one of the few banks that are supposed to be supported and then you promote your product with oxygen track but it's not working either.

Guys, I payed extra money to have a fitbit 3 but it seems like I am just having a fitbit charge 2 with a different strap system.

As you can imagine, I am not happy at all with this.

---

[Alezante]

Hi @AlessFitbit do you have any timeline from the Fitbit dev team? Currently travelling but happy to put in some development time if this is an option for you. It should be a short work.

[AlessFitbit]

@Picnichamper @brokendrum @Dukigato Hey, there! I understand you're all frustrated you can't use your Revolut cards with Fitbit Pay at the moment. Our team is working hard to ensure everything is sorted out as quickly as possible. Since supporting these cards is in partnership with the bank/issuer, it can take some time.

I'll let you know when this is all resolved. For now, we just appreciate your cooperation while this continues to be investigated. 

@Alezante Thanks for the offer! As I've mentioned above, our team is already doing the work necessary to make sure this is resolved in a timely manner. I don't have a timeline for when we will have a fix, but I'll keep you updated once I have more information. 

[Dukigato]

Thanks for the quick response. 

Probably you are under a lot of pressure to fix this ASAP. Please contact me if you need more information or there is something that I can test for you.

Have a great weekend,

Amanda

[Anthony12345]

Same problem. Neither my physical card or a freshly created virtual card from Revolut loads to the Fitbit. 

Has as anyone got this to work?

[Anthony12345]

Revolut does not work. 

Confirmed by their support desk:’

It seems that it might not be possible due to some technical limitations at the moment, but I cannot provide you with an exact timeframe when it will work properly. ’

[seanaodh]

Also a problem in Ireland. I get the "Error Uh oh! Looks like we don't support this card....."

Then you click "See banks" and there revolut is, saying it's supported. It's very frustrating.

My card is a mastercard, and I can't see an issuer anywhere written on the card.

Either this should work, or revolut should be taken off the list of supported banks.

[Bazzer-2908]

I also cannot add my Revolut cars to my wallet. I set up this account specifically as I don’t have a Santander account/ please can you help. 

[benw91]

@MarreFitbit @AlessFitbit 

Is there an update on this defect? The OP raised the issue on 25/04/2019. It's now 11/07/2019. That's not ab unacceptable timeline to be honest and is not managing customer expectations. This coupled with the fact that the website says Revolut cards are compatible with Fitbit Pay in the UK is a bit of joke. I bought my Versa yesterday as I could pair my Revolut MasterCard debit with it. Well I thought I could.

The supported bank information us false and needs to be updated. At this point in time @Fitbit is misleading consumers into buy a product which a feature that does not work at all. 

Regards,

Ben 

As 

[Bazzer-2908]

Totally agree. I may return my Fitbit , not being able to use pay element makes it a farse

Get Outlook for iOS

[CindyCZ]

Also upgraded to a  fitbit charge 3 specifically for the use of my Revolut card. Quite disappointing to find out it doesn't work. @Fitbit perhaps you should change the Revolut card's status to [coming soon] as your statement is currently misleading.