Charge 3 - Wallet and Revolut credit card not registering

[Hitman_Botelle]

Hi

I have just bought a FitBit Charge 3 SE and am trying to setup my Wallet

However When I try to add my Revolut card which you say you support for UK https://www.fitbit.com/fitbit-pay/banks.it fails.

Uh oh! Looks like we don't support this card for use with Fitpay. Tap below to see suppoerted banks and cards. If you feel this is an error, please contact the card issuer.

Is there any workaround for this?

Moderator edit: updated subject for clarity

[stergianosc]

But the problem is not Revolut only. It is fitbit marketing team that they still lure customers by not removing Revolut from Supported banks. 

Please retweet again:https://twitter.com/stergianosc/status/1154658478427967488

I am gonna take this to Reddit. I really want this to go viral so they will be a bit more mindful of their marketing tactics.

[merobal]

I live in Hungary, I have a Fitbit Versa and it finally worked for me. It didn't work with my old cards, but I also tried removing my old virtual card and creating a new one, and I was able to connect that new card. I already paid with it successfully as well.

[Frannatello]

Hi

That's great that yours works. A versa is a different model from the charge 3 though so perhaos the software on them works better than the charge 3. I think the charge 3 is very buggy. It doesn't sync as well as the charge 2 and this feature completely doesn't work. I plan on getting a a starling bank account and see if that works instead.

[BenWalters]

I've tried creating a new virtual card and using it on my charge 3... Still not working! 

The fact that there's no timelines for a feature that is advertised on the Fitbit website is absolutely ridiculous! 

I'll never be recommending fitbit based on this experience alone! 

[bagoy]

Hi,

I can't add my Revolut card to my Fitbit Wallet, but I could successfully add my Starling card.

[stergianosc]

Fitbit since you do not take immediate action, Internet will do so:

https://www.reddit.com/r/falseadvertising/comments/d84k4v/fitbitrevolut_a_false_advertisement_saga_t...

Cheers 🙂

[raptorryu]

i had the same problems today with my new watch  ...i open a new  topic , and someone redirect me to this topic ...i try all the suggested troubleshooting , and only after i deleted my virtual Revolut card from Revolut apps  and created  a new one , i manage to add this new Revolut card to Fitbit App.

[Alezante]

Ah! We might have a solution then! @raptorryu can you tell me again what did you do? If I get it right you need to delete the Revolut card (but I have a physical one!) and then create a new one to get the integration working? 

[BenWalters]

Didn't work for me and I've deleted/created 2 virtual cards still without success!

[raptorryu]

i have 2 revolut cards (one physical and one virtual ) , i deleted only the virtual card from the Revolut App , i created a new one ...and added the new created revolut card in the FitBit App

[kalhimeo]

wow man thank you so much for reporting this, it worked for me too !

I was struggling to add my physical Revolut Mastercard for months (even tried the virtual option before too), and today after deleting my old virtual card and adding a new one (which appeared as a Mastercard), it worked immediately in the Fitbit app on Android (for info I live in Belgium).

I also tried to add my physical card again before this process, just to be sure, and that had failed again. 

So the new cards seems to have the problem fixed 😄

[Frannatello]

Same! I just deleted my virtual card and tried to add the new one I made but I still get the error message saying there was a problem adding this card and that I need to contact customer services. 

This isn't a universal fix then! Some people just get lucky I guess!

[merobal]

The virtual card should be a MasterCard

[raptorryu]

Kalimeho is from Belgium, i am from Romania and it worked with new created virtual Mastercard in Revolut  ( my physical old card has the same error when i try to add in the fitbit pay app)

[Frannatello]

How do you do this? The only virtual card I am able to add is a Visa.

[Frannatello]

Are you in the UK? I asked revolut how to get a virtual mastercard and they indicated that it wasn't something I could choose, but was assigned due to my location, i.e. the UK. 

So there continues not to be a fix for this in the UK?

[raptorryu]

From what i read on internet, it seems when u are in Uk , your default card is Visa ....so when u created the account if you didnt modify the preferances ...you received by default a Visa ...maybe u should contact Revolut and ask if you delete all your cards, you could chose between Mastercard or Visa?  , or you will receive automatically Visa? It Is very important that u have a Mastercard .

[Kasia893]

I do have MasterCard and it’s not working either 🤷🏻‍:female_sign:

[SunsetRunner]

Hello, from the UK and having the same issues as everyone else here. With a Versa 2 not a Charge 3. I got a live chat with Revolut who initially told me to get in touch with Fitbit. Email support response time is two days... The conversation got round to if I upgraded to Premium, would my card then work. He said it would make no difference. Here is what he said:

"Oh, I will not advise that, what I will be doing is to report this issue, seems like in this case adding your Revolut card to FitBit Pay might not be possible due to some technical limitations. Please remember that we are still launching this functionality for our users and it might not be fully rolled out yet. Hopefully, soon you will be able to use your Revolut card for paying with FitBit Pay. Sorry for the trouble here!"

Also he said this:

"but its not fully working as it shows here, still in beta testing, but I will be reporting this so we can have this fixed."

Hope this adds some information.

Jim

[SunsetRunner]

I also got this quick response from Fitbit support:

"We appreciate your quick reply with these screenshots. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. Please let us know if there's anything we can do to assist you in the meantime."