Charge 3 Whitelines across the screen beside grey ones vertically.

[HadaEva]

Dear Fitbit, 

Obviously, I have read through this entire issue now of the forum and community, and I am glad it's not a once every issue but it happened to many others. 

my Fitbit was purchased back in May(just checked the copy of the order and receipt)  2019. I am still under warranty, I have already e-mailed the consumer and customer support for a replacement. 

I would appreciate if my case would be reported and then i would be contacted/my mother as it's Hers fitbit with the information how do we receive our replacement fitbit charge 3. 


I am going to include two photos to show what is the actual problem to help the developers to see more and in-depth. (have done all the reset options 5 times already, also deleted the personal data and still nothing). 

Please, have a look and give a notification/ feedback that you have recorded my complaint regardint to this issue.

And please do get in touch with me in case you do need the order number/ any other information regarding to my past-purchase. 
Thank You very much
Kind  Regards, 
Chris Kuhn delegated of Eva Hada (the owner of the fitbit) 

[SunsetRunner]

Contact Customer Support.

[HadaEva]

Hey! 
Cheers for your reply, like I aforementioned that it happened already, but I saw that some cases have been recorded through the community sites/ pages before it was recorded! 

Thanks for your kind reply, 

Cheers,

[SurleyP]

My Fitbit Charge 3 started white lines (or grey screen) this morning 8/20/2020. I found out I had an update, first one that I have noticed in over a year. I ran the update but did not change the white lines on my watch. Is there a glitch in the update or on my watch?