Charge 3 - Wristband Warranty

[Monabert]

Does anyone know if there is a lifetime warranty on the wristbands. One side of my wristband just broke off. Thanks!

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @Monabert  the warranty is one year in the US and two years in some European countries. 

[MarreFitbit]

Hi there @Monabert, welcome to the Community Forums. I'm sorry to hear that your Charge 3 wristband broke. 

We're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective, as my friend @Odyssey13 said, we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you.

[Mywatchkeith]

hi my name is Keith I received my Fitbit 3 charge for Father's Day last year so it is not a year old it just split on me on The wristband didn't know if it was covered under warranty make me laugh

[Odyssey13]

 Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.