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Charge 3: Wristbands not latching to monitor

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‎02-03-2021 15:44 - last edited on ‎02-03-2021 17:37 by Fitbit Moderator

‎02-03-2021 15:44 - last edited on ‎02-03-2021 17:37 by Fitbit Moderator

My Fitbit Charge 3 is just out of warranty and the strap has broken. I have a replacement strap which won't click into the tracker on the top side. I got the original strap and that won't click in either. I tried another spare strap with the same result. There is obviously a problem with the locking mechanism on the top side of the tracker. The bottom side clicked in no problem. As this was a birthday gift, I don't have the receipt.

 

Moderator Edit: Clarified subject

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‎02-03-2021 17:35

‎02-03-2021 17:35

Hi @SteveJJ, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for all the details that were shared in your post. Because this is a hardware issue, meaning that no troubleshooting steps will solve your Charge 3 concern, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

 

I'll be around if you need anything else.

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