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Charge 3 active minutes and sleep issues

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‎05-13-2020 19:06 - last edited on ‎10-05-2020 07:59 by Moderator Alum

‎05-13-2020 19:06 - last edited on ‎10-05-2020 07:59 by Moderator Alum

My Charge 3 tracking has gone completely WONK. I’m getting 100’s of active minutes when I’m sedentary and 3-4 hours of sleep when I’ve slept a full 8! Did hard reset and checked all settings. What the heck? any clues? Helpful hacks? TIA. 

 

 

Moderator Edit: Clarified subject

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‎10-05-2020 08:01 - last edited on ‎06-30-2025 07:54 by Fitbit Moderator

‎10-05-2020 08:01 - last edited on ‎06-30-2025 07:54 by Fitbit Moderator

Welcome to the Community, @Jukipants.

Thanks for troubleshooting this accuracy issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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