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Charge 3 active minutes disappear

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‎02-17-2021 14:58 - last edited on ‎02-18-2021 02:58 by Fitbit Moderator

‎02-17-2021 14:58 - last edited on ‎02-18-2021 02:58 by Fitbit Moderator

I have a Charge 3. Today, my charge 3 has registered 95 active minutes. When I sync it with the app on my iPhone XS  the app shows 95 active minutes for a second or two and then they disappear to show 0 active minutes again! What is happening?! How do I stop them from disappearing? 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-18-2021 02:59

‎02-18-2021 02:59

@Becca_S82 I hope you're doing well!

 

Sorry to hear about this. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-18-2021 21:28

In response to AlvaroFitbit

‎02-18-2021 21:28

I am having the same issue that started a couple of weeks ago.  I have a Charge 3 using IOS App on my iPhone 11.  I have rebooted my Charge 3, disconnected from my Fitbit app, uninstalled and reinstalled Fitbit app.  When will this be fixed? 

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‎02-19-2021 05:30

In response to SunsetRunner

‎02-19-2021 05:30

Hello @SunsetRunner, welcome to the community forums! Thank you for the information and the troubleshooting steps you've followed prior to posting!

 

Thank you for taking the time to report this matter. Our team is aware of the situation and we hope a resolution can be found soon. In the meantime, I suggest you to keep the Fitbit App updated as you've doing so. I also recommend visiting this thread for new updates. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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