help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 active minutes disappearing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2020 14:09 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 14:09 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

I've only had my Charge 3 for a week so hoping this is user error! I can't get my Active Minutes to register. Today for example I went on my daily walk, got back home and had 54 active minutes. My Charge 3 has just re synced and they have gone again! This is happening every day.

 

I tried a restart this morning but that obviously hasn't fixed it. Is it because I am linked to Strava? I tried to unlink but it seems to have reconnected.

Any ideas? Thanks

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-08-2020 07:14

‎05-08-2020 07:14

It's great to see you around, @CeriH13.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this active minutes issue. Are you manually logging any type of activity that might be taking away this information? In the meantime, you can check the article: What are Active Zone Minutes or active minutes on my Fitbit device?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes