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Charge 3 active minutes inaccurate

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‎04-13-2020 06:41 - last edited on ‎09-17-2020 15:30 by

‎04-13-2020 06:41 - last edited on ‎09-17-2020 15:30 by

For the past several nights my Charge 3 is recording 60 minutes of activity from midnight to 1 am... I am asleep during this time. I have tried resetting the tracker and nothing seems to work. Is there anything I can do to fix this issue as it interferes with keeping my daily tracking more accurate. 

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎04-22-2020 10:43

‎04-22-2020 10:43

Welcome to the Community, @LynnMarieCa.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this active minutes issue. 

 

Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-22-2020 12:19

In response to AlejandraFitbit

‎04-22-2020 12:19

I got it figured out thank you
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‎04-29-2020 11:28

In response to LynnMarieCa

‎04-29-2020 11:28

Thanks for getting back, @LynnMarieCa.

 

I apologize for the slow reply. It's great to hear that this issue has been resolved. If there is anything else we can help you with, do not hesitate to let us know.

 

Keep the stepping up! 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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