help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 active minutes not showing on Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2021 05:54 - last edited on ‎03-03-2021 09:55 by Fitbit Moderator

‎03-03-2021 05:54 - last edited on ‎03-03-2021 09:55 by Fitbit Moderator

Following the latest update, my Charge 3 tracks my active minutes but they do not appear on my iPhone after syncing the Fitbit and the phone. I have tried short and long reboots of the Fitbit without success, so my gut feeling is that this could be a bug in the update.

 

If anyone has any suggestion on how to fix this annoying problem I would be very grateful.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-03-2021 09:56

‎03-03-2021 09:56

@GhostofCain It's nice to have you on board!

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎03-04-2021 01:10

In response to AlvaroFitbit

‎03-04-2021 01:10

Everything seems to be working correctly now. Thanks!

Best Answer
0 Votes

‎03-09-2021 12:12

In response to GhostofCain

‎03-09-2021 12:12

@GhostofCain thank you for the update. Really happy to hear that the issue was resolved for you and hope you are already back on track!

 

Happy stepping and stay safe.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer