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Charge 3 active minutes not showing on Fitbit app

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‎03-03-2021 05:54 - last edited on ‎03-03-2021 09:55 by Fitbit Moderator

‎03-03-2021 05:54 - last edited on ‎03-03-2021 09:55 by Fitbit Moderator

Following the latest update, my Charge 3 tracks my active minutes but they do not appear on my iPhone after syncing the Fitbit and the phone. I have tried short and long reboots of the Fitbit without success, so my gut feeling is that this could be a bug in the update.

 

If anyone has any suggestion on how to fix this annoying problem I would be very grateful.

 

 

Moderator Edit: Clarified subject

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‎03-03-2021 09:56 - last edited on ‎11-04-2025 10:01 by Fitbit Moderator

‎03-03-2021 09:56 - last edited on ‎11-04-2025 10:01 by Fitbit Moderator

@GhostofCain It's nice to have you on board!

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-04-2021 01:10

In response to AlvaroFitbit

‎03-04-2021 01:10

Everything seems to be working correctly now. Thanks!

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‎03-09-2021 12:12 - last edited on ‎11-04-2025 09:12 by Fitbit Moderator

In response to GhostofCain

‎03-09-2021 12:12 - last edited on ‎11-04-2025 09:12 by Fitbit Moderator

@GhostofCain thank you for the update. Really happy to hear that the issue was resolved for you and hope you are already back on track!

Happy stepping and stay safe.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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