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Charge 3 adding thousands of steps at one time

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‎03-23-2021 06:46 - last edited on ‎03-24-2021 04:18 by Fitbit Moderator

‎03-23-2021 06:46 - last edited on ‎03-24-2021 04:18 by Fitbit Moderator

My fitbit keeps randomly adding thousands of steps at one time randomly. The first time this happened it added 35,000 steps while I was sleeping. The next time it was 7,000. Today it added 13,000. It does it all at one time. I barely take 8,000 steps per day let alone getting 13,000 all in the same hour.

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-24-2021 10:05

‎03-24-2021 10:05

@Samihampton95 It's great to see that you've visited the Fitbit Community!

 

Do you have any third party app linked to your account? Or have you manually logged any activities on your account? This could explain the steps showing on your account. Try logging out from the app, restart your phone and log back in. Also check the apps linked to your Fitbit account.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-07-2021 08:41

‎11-07-2021 08:41

Same issue but its not the app irs my device.   I get out of bed for a drink of water and bam 15k steps, go back to sleep and get up again and another 15k. Just bought this a short time ago but almost tempted to go to a different tracker since this thing seems to have a mind of its own.

 

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