Charge 3 adds floors without climbing

[AbuRumman]

My Charge 3 device adds floors for just walking normal steps without climbing. Sometimes it adds a floor for every 120 steps. Thus increasing incorrectly the number of climbed floors many folds.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @AbuRumman.

I've moved your post to Charge 3 board so we can keep our forums organized.

I appreciate your participation in the Forums and sharing your concern regarding your Fitbit Charge 3 counting floors accurately. Thank you for your efforts to resolve this and for providing the additional details, I totally understand how you are feeling. Your device uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet. Your device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. It's recommended that you wear your device loosely during exercise.

For more information about the accuracy of the Fitbit devices, please see here. 

You can remove the extra floors from your daily total by following the instructions in this help article: How do I delete steps and floors in the Fitbit app? 

Keep me posted on the outcome. I'll be around if you have any additional questions.

[rtb415]

I live in a retirement community, in a separate ground-level cottage (not in an apartment inside a multi-story building).  I haven't climbed a flight of stairs in probably six or seven months now.  The area where I live is flat, and the only climbing I do is when I cross the street and have to step up to the curb, which is just a few inches of elevation.

I'm almost 80 years of age, I have a foot problem, and I don't do much walking, let alone rapid walking (or even running).  Before the Covid lockdown, I would go to the main building, which is two stories high, and climb the indoor staircase (forget the elevator!) for some exercise. 

According to your explanation above, just about the only things affecting my Charge 3 are opening doors and driving.  I might see an elevation gain of ten feet in several miles of driving, but that's certainly not rapid enough to affect the accelerometer or the altimeter.  How would opening a door affect the altimeter?

My garage door, and the front door to my house, are maybe twenty feet from the street, and just a couple of feet higher than street level.  I don't see that elevation gain being enough to register on the tracker unless I spend a lot of time walking up and down the driveway.

Abrupt weather or atmospheric changes?  I live in northern California.  Considering the extreme heat and all of the fires last summer, I don't think you could say there were any abrupt changes.  Actually, just what is the definition of "abrupt change" as it applies to the Charge 3? 

As far as excess moisture is concerned, whenever I take a shower, I take the tracker off and connect it to my computer (in a dry area far away from the bathroom) to keep its battery charged.