This happened to me too. In my case it was the recurring alarm that kept failing. I was able to set individual alarms that worked. I called customer support as mine was still under warranty, and that was a TOTAL joke! Here is my review:
There is a known issue on some Fitbit Charge 3’s that the recurring alarm fails. Individual alarms set each day appear to work properly, but the recurring (M-F) alarm has had issues (it doesn’t go off when set) on some devices ever since a software update a few months ago. I specifically bought a Fitbit for the recurring silent alarm. I work odd hours and wake up at 2:30 a.m. each day; hence the need for a silent alarm.
This happened to my Charger 3 that is still under warranty (purchased April 2019). On December 21, I called customer service and Fitbit sent an email with a prepaid label to print along with instructions to package everything that came in the original box including the device, the charger and any other accessories. I complied, mailed it the same day as instructed and was told I would receive the replacement within 2-3 business days. The next day I received a tracking number that the device would be delivered January 4 (7 business days), a few days later it was updated to January 7, then January 10, then January 14, then January 16. On Friday, January 10, I called customer service again and since the delivery date was a moving target, was finally able to convince a supervisor to ship (overnight) another device. I did received the Charger 3 that was sent overnight on Monday, January 13, however, it was the device ONLY, it had no wrist band OR charger. When I called customer service again (45 minute call), they informed me I should have only returned the device, not the charger or the band. Apparently on December 21 the email they sent was auto-generated and it had the wrong information, so it was MY fault because I didn’t follow instructions (again, I did what I was asked and returned everything). I had this escalated (again) to a supervisor in order to get a charger and wrist band sent overnight and she was adamant that it was MY fault, that I should have only sent the device. Let’s hope the charger and band are received in a timely manner. The takeaway is I do not recommend a Charger 3 if you depend on its alarm; Fitbit’s customer service is a joke, and their warranty is terrible.
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