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Charge 3 alarms disappear or get duplicated on device

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‎11-19-2020 02:03 - last edited on ‎11-19-2020 03:36 by Fitbit Moderator

‎11-19-2020 02:03 - last edited on ‎11-19-2020 03:36 by Fitbit Moderator

Since the moving of alarms from the app (which I preferred) to the device, am I alone in finding that the alarms appear to have a mind of their own? 
Previously set alarms seem to disappear, reset, or duplicate. 
I work shifts, had several alarms set on the app depending on hours to be worked, which I could just switch on and off as required. Doing this on the device is unreliable at best.

 

 

Moderator edit: updated subject for clarity 

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‎11-19-2020 03:29

‎11-19-2020 03:29

Hi @Oldandbald, it's great to see you in our Fitbit Community. I'm sorry to hear that the alarms on your device reset, disappear or get duplicated. I totally understand how you feel about this and we appreciate your feedback about the change.

 

Please restart your Charge 3 as described in this help article. After this, monitor your tracker and see if the alarms don't experience more issues.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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