Charge 3 alarms don't go off at the correct time

[Flaeor]

I have 3 alarms set for either every weekday or every day. 6 am, 6:30 am, 9 pm. They often don't go off, and I've now overslept because of them failing to vibrate. Multiple times a day, I'll check the alarm times and they all display as 9 pm. I Reboot Device, and sometimes the times then display correctly, and sometimes they still display incorrectly. I've tried deleting all the alarms and then creating new ones, but the problems persist. I've tried looking for updates, and there aren't any. Is anyone else having any of these issues? This has been going on for over a month, and I thought there might be an update to fix this.

My Charge 3 version is 28.20001.88.11

I would greatly appreciate any help with this. Thanks in advance!

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Flaeor. Nice to see you around! 

Thank you very much for the detailed information and for your help in trying to resolve this matter. At this time, I'd like to let you know that there isn't an available firmware update for the Charge 3. 

In this case, I'd recommend performing a long restar to your Charge 3 by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If the inconvenience persists, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. In addition, please note that your post will remain open if other users would like to provide additional information. 

See you around. 

[Flaeor]

Hi Wilson,

Thank you for your reply. After I successfully long restarted, the problem seemed to be fixed for less than a day before most of my alarm times were incorrect again. I've now done this a few times over the past week, and it's still a recurring issue. Do you have any other solutions I can try?

Thank you!

Jeremy

[WilsonFitbit]

@Flaeor Thank you for your reply. 

I appreciate the detailed information and thanks for following the suggested tips. Since the inconvenience has persisted, I believe the best way to get help is to contact our Support Team. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected.