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Charge 3 alarms not going off

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‎11-27-2019 13:07 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

‎11-27-2019 13:07 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

My watch only randomly goes off for the silent alarms I have set. I have reset, charged, turned off alarm and turned back on again, deleted alarm and made a new one and still it only goes off when it wants to. I understand things happen with software issues and what not, but I have had way too many problems to count with this watch! Maybe apple is where it’s at?

 

 

Moderator edit: subject for clarity

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‎11-28-2019 04:09 - edited ‎11-29-2019 05:11

‎11-28-2019 04:09 - edited ‎11-29-2019 05:11

It's great to see you around, @Amndhnnh.

 

I appreciate all the efforts in trying to fix this alarms issue. Is your Charge 3 syncing properly when you do the changes? Is your Fitbit app updated?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-28-2019 05:09

In response to AlejandraFitbit

‎11-28-2019 05:09

Yes and yes

Sent from my iPhone
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‎11-29-2019 05:12

In response to Amndhnnh

‎11-29-2019 05:12

Thanks for the update, @Amndhnnh.

 

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-26-2020 15:31

In response to AlejandraFitbit

‎02-26-2020 15:31

Has there been any update to the silent alarms not going off? Because I still have to set a brand new alarm every night and on top set my alarm on my phone just in case because there still have been a few times where the brand new alarm doesn’t go off either.

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‎02-27-2020 03:27

In response to AlejandraFitbit

‎02-27-2020 03:27

I’m so frustrated. I’ve gone through all the suggestions and my morning alarm just doesn’t go off. My afternoon one works. I need these alarms. Please help 

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‎02-27-2020 18:04

In response to cboyd1013

‎02-27-2020 18:04

It’s been forever since they told me they were well aware of the issue and working on a fix! Fitbit is a lost cause almost! Considering I’ve had an iPhone for longer than the Fitbit and have heard nothing but good things about the Apple Watch... I’m probably switching! Too many problems and not enough fixes with Fitbit! 😔 if it helps... most of the time they go off for me when I make a new alarm each time... but it WILL NOT work if you have it on repeat, or use it for more than one wake up. It’s VERY frustrating!

Sent from my iPhone
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