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Charge 3 and Fitbit app are not showing the same steps

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‎02-12-2021 22:46 - last edited on ‎02-16-2021 12:22 by Fitbit Moderator

‎02-12-2021 22:46 - last edited on ‎02-16-2021 12:22 by Fitbit Moderator

I have seen several notices that folks have tracked lots of steps only to lose them on their dashboards.  I had this same thing happen to me this week.  I tracked 20K+ steps yesterday and it did sync to my dashboard correctly yesterday.  Unfortunately, today, when I went back to look at my dashboard tonight there are several thousand missing (just seeing 17K+).  All of the steps tracked were tracked by my Fitbit, not entered manually.  I have tried rebooting my Fitbit, and shutting down my tracker as well as my iPad.  My apps are up to date as well.  Still not updating to the correct count.  I have not seen any posts advising that anyone has received an actual resolution to this problem yet.  Can you please advise?

 

Moderator Edit: Clarified subject

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‎02-16-2021 12:27

‎02-16-2021 12:27

Hi @LauraDyck, welcome to the Community Forums. 

 

Thanks for the details shared and for trying to solve this situation with your Charge 3 before reaching out. I would like to let you now that there was a recent update for the android Fitbit app, the latest version is 3.37. I suggest checking that your Fitbit app is up to date, if not you can find the steps to up date it in this link 

 

Hope this helps. 

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