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Charge 3 and new iPhone 11 can't enable GPS tracking

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‎03-07-2021 18:55

‎03-07-2021 18:55

I recently got a new iPhone 11 and since then I have not been able to enable GPS tracking with my Charge 3. In the exercise menu it says 'GPS will not be enabled'. I have tried shutting off phone wifi, bluetooth, logging out and back in from the Fitbit app, resetting my phone, resetting the Fitbit, reconnecting and pairing the Fitbit. I have tried doing them in different orders multiple times. Location services is set to always, background app refresh is on. I have turned them off and re-enabled them. Not sure what else to try at this point. Any other suggestions of how to enable GPS?

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‎03-08-2021 03:02

‎03-08-2021 03:02

@mightysparks I hope you're doing well!

 

Let me help you with this and thank you for troubleshooting this issue. Please check that the exercise you are doing has the GPS option enabled. You can read more about this in this help article.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-08-2021 18:29

In response to AlvaroFitbit

‎03-08-2021 18:29

As mentioned in my original post, it says ‘GPS will not be enabled’.

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