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Charge 3 app not showing current heart rate

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‎12-10-2020 07:17 - last edited on ‎12-11-2020 09:24 by Fitbit Moderator

‎12-10-2020 07:17 - last edited on ‎12-11-2020 09:24 by Fitbit Moderator

Charge 3 app not showing current heart rate. Customer support said a fix is coming... It's been weeks.  When will this be fixed?  Are new products having this issue?  

 

 

Moderator edit: updated subject for clarity. 

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‎12-11-2020 09:30

‎12-11-2020 09:30

A warm welcome to our community @Grant11. Thanks for sharing your concern and for letting us know that our Support Team already assisted you. 

 

Currently, I don't have a date for this fix and our new products aren't having this situation. I recommend contacting our team again for updates. 

 

Let me know if you need further assistance and keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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