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Charge 3 app only syncs when device is set up as a new device

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‎01-17-2021 08:51

‎01-17-2021 08:51

Anyone having this issue?  The fix is only for the moment.  All troubleshooting tactics have been used.

 

Thank you 

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3 REPLIES 3

‎01-18-2021 03:10

‎01-18-2021 03:10

@TTiger85 Welcome to the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. You don't specify which troubleshoots you have tried so I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-18-2021 14:18

In response to AlvaroFitbit

‎01-18-2021 14:18

Thank you so much for your reply.  I have tried the troubleshooting instructions you recommended as well as those posted with no success.  Only setting up as a new device seems to work, and only as a temporary solution.  Agreed it appears to be an issue with link between device and the app.  Appreciate the help.

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‎01-18-2021 21:01

In response to TTiger85

‎01-18-2021 21:01

I am having the same issue since Sunday 17th. The only way to sync my charge 3 is to delete it and pair it again, and it only syncs at the time it is paired. Also to pair with my android phone, I have to try multiple times before it succeeds, (as in at least 20, sometimes 50 or more). I believe it is a problem with the charge 3 as I downloaded the Windows 10 app on my laptop and that cannot pair at all.

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