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Charge 3 appears to be stuck in walk mode

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‎03-13-2021 16:19 - last edited on ‎03-15-2021 04:37 by Fitbit Moderator

‎03-13-2021 16:19 - last edited on ‎03-15-2021 04:37 by Fitbit Moderator

Charge 3 appears to be stuck in a timed walk mode.  I have tried resetting it using the 15 second reset, but nothing happens!  

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎03-13-2021 16:41

‎03-13-2021 16:41

Press the side button to exit.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-13-2021 16:52 - last edited on ‎03-15-2021 04:34 by Fitbit Moderator

In response to JohnnyRow

‎03-13-2021 16:52 - last edited on ‎03-15-2021 04:34 by Fitbit Moderator

Thanks. I have tried that to no avail!

 

Thanks but I have tried that numerous times to no avail!

 

I updated the Charge 3 and it apparently fixed the problem!

 

Moderator Edit: Merged posts

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‎03-15-2021 04:40 - last edited on ‎08-16-2024 06:36 by Fitbit Moderator

In response to Sandrajdavis

‎03-15-2021 04:40 - last edited on ‎08-16-2024 06:36 by Fitbit Moderator

Hello @Sandrajdavis, welcome to the community forums! @JohnnyRow, it's nice to see you around and thanks for your great input! 

@Sandrajdavis, thank you for the information and for the troubleshooting steps you've tried prior to posting! I also appreciate the update about that the inconvenience is now fixed. 

Please note that if you have additional questions related to this topic, you can continue posting on this thread or create a new one if you have any other inquiries or questions. 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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