The band for my Charge 3 broke today, and is still within the warranty period. I was told by the store where I bought it that I could file a claim on the Fitbit website. However, when I try to do that it says that there is no device synced to my account. But when I log on to my account on the website and check my dashboard the device is synced there.
What could be the reason I can´t see my device when trying to file a claim?
