Charge 3 band broke

[13LJM]

I have a Fitbit Charge 3. The wristband is not made well. It cracks and then the metal buckle falls through. I have a video explaining what I am talking about here. Does anyone know where I can send my video? My wristband has been replaced 2 times in 16 months. While having it replaced is a good thing.. it shouldn’t happen. Poor design!

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @13LJM.

I understand how are you feeling and appreciate the feedback provided. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[13LJM]

I have another issue going on. I cannot read the Fitbit unless I am in a totally dark space. I cannot see it outside! This Fitbit is only a year and a half old.
I also offered to send a video showing my TWO past issues with the wristband but nobody could tell me where to send it.

Sent from my iPad

[SonnyHase11]

I can’t get a new band how can I get a new one?

[AlejandraFitbit]

Thanks for getting back, @13LJM. If your tracker's display is getting dim, I recommend following the instructions provided in this post.

@SonnyHase11, welcome to the Community. Can you please provide me more information about the issue you are having? What troubleshoot have you tried so far?.

I hope to hear from you soon and let me know how the troubleshoot goes.

[13LJM]

I mentioned that I cannot see anything on my Charge 3 when outside. My settings have it set to the brightest. What’s the point of wearing a tracker if you can’t use it outside?

Sent from my iPad