help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 band is cracked and splitting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2019 08:47 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎10-15-2019 08:47 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

Anyone else noticed this defect? I have only just noticed it’s coming apart. I’m disappointed I have had it just under 1 year.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎10-15-2019 11:22

‎10-15-2019 11:22

Hi @Anya220_2 A warm welcome to the Fitbit Community Forums. Sorry to hear about your band. This link here  will assit you with filing a claim on your band if you are still in warranty. Hope it helps. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

Best Answer
0 Votes

‎04-25-2020 05:23

‎04-25-2020 05:23

My Charge 3 band has also cracked in several places. One place is right where I buckle it to fit on my wrist. The crack has gone almost all the way through. Each day that crack gets bigger. Today is the day that I think it will completely come apart. There are also cracks in two other places.

 

I've ordered a new band several days ago but it is going to take almost 2 weeks to get here. Every day the delivery day estimate gets pushed to a future date. Fortunately I have my old Charge HR that I can dig out and wear until I get my new band.

Best Answer
0 Votes

‎09-02-2021 01:51

In response to Tony.r

‎09-02-2021 01:51

Yhe link does not work!

Best Answer

‎09-02-2021 07:07 - last edited on ‎02-21-2024 07:15 by Fitbit Moderator

In response to Hadi63

‎09-02-2021 07:07 - last edited on ‎02-21-2024 07:15 by Fitbit Moderator

Hello everyone. @Hadi63 Welcome to the community forums. 

Sorry for the inconvenience with the link. At this time, I'd recommend visiting this thread and follow the instructions provided there. If the links don't work, please contact our Support Team for assistance. You can get in touch with them through chat or over the phone by clicking here. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes