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Charge 3 band not latching

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‎11-16-2020 21:42 - edited ‎06-09-2021 08:06

‎11-16-2020 21:42 - edited ‎06-09-2021 08:06

My Fitbit band is not latching.  I am not sure why. Can you please let me know what I can do 

 

 

 

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‎11-17-2020 06:48

‎11-17-2020 06:48

Welcome to the Fitbit Community, @mreddy9999. I'll be happy to assist with your Charge 3 band inquiry. Thank you for letting us know that you have taken good care of your Fitbit and that you don't know if it's a device or band problem.

 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

 

Let me know how it goes and keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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