help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 band slides off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-01-2019 06:17 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎09-01-2019 06:17 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

Hi. My Charge 3 band just slides off when I try to attach it and I'm not able to wear it. It looks like the latch is stuck in. Can this be fixed?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-02-2019 04:39

‎09-02-2019 04:39

A warm welcome to the Community, @Kalihatma.

 

If you are having problems with your Charge 3 band, I recommend taking a look at the help article: How do I change the wristband on my Fitbit device? and make sure to follow those steps to secure your wristband.

 

Let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎09-02-2019 06:34

‎09-02-2019 06:34

@Kalihatma   That latch is spring loaded.  It sound like the spring broke or the latch might have gotten pushed in and gotten stuck on a rough edge.  If your Charge 3 is under warranty, then I think you should contact Support for advice before you try doing anything.  You don't want to void your warranty.  If it is stuck on a rough edge, then a jeweler or a watch repair shop might have a fine tool that will release it and it will pop back into position.  But again, don't do anything that might void your warranty.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-02-2020 14:00

In response to LZeeW

‎05-02-2020 14:00

I had the same problem after changing out my wristband. Called tech support and they said replace the wristband. Bought a new band and had the same problem. Then called tech support back and they said unfortunately it is out of warranty. Asked if there was anything I could try to make it work (i.e. reboot) and they said no. Fortunately I read another article where a woman fixed the problem on her husband's Fitbit after cleaning the stuck latch with a little soap and water. I did the same scrubbing with a toothbrush and letting it set for ~ 30 minutes, then using a paperclip was able to lift the stuck latch and make it work again. Why can the support tech offer similar advice?

Best Answer
0 Votes