Charge 3 band will not come off

[Rex1851]

My Charge 3 watch band cracked and I had to purchase a replacement.  One side of the damaged band was difficult to remove but it did come off.   On the other side the release button will not depress to allow me to remove the band.  What suggestions do you have for my e to r rd move it?

[Rex1851]

My Charge 3 watch band cracked and I had to purchase a replacement.  One side of the damaged band was difficult to remove but it did come off.   On the other side the release button will not depress to allow me to remove the band.  What suggestions do you have for me to remove it?

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options