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Charge 3 band won't secure

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‎05-20-2020 05:31 - last edited on ‎09-24-2020 09:58 by Moderator Alum

‎05-20-2020 05:31 - last edited on ‎09-24-2020 09:58 by Moderator Alum

I got my Fitbit Charge 3 yesterday and it fell off randomly. The band kept disconnecting from the screen. I took a look and the latch that locks the band was in a down position when the band was on, but once I removed the band it went to normal. I tried wiggling the band pushing it in and everything in between but nothing fixed it. I plan on sending it back for a new one, but wanted to check to see if there is a fix before I do.

 

 

Moderator Edit: Clarified subject

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‎09-24-2020 09:59

‎09-24-2020 09:59

Welcome to the Community, @Harlod32.

 

Thanks for troubleshooting this band issue. If your bands aren't securing to the pebble, I recommend taking a look at the help article: How do I change my band on my Fitbit device? and make sure you are following those steps.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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