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Charge 3 bands are crack and break

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‎01-22-2021 05:47 - last edited on ‎01-22-2021 16:15 by Fitbit Moderator

‎01-22-2021 05:47 - last edited on ‎01-22-2021 16:15 by Fitbit Moderator

It seems that the wrist bands on the Fitbit is definitely a weak point in the design. I have had both sections crack and break. This has happened with regular daily use. Wondering if others have experienced this issue with their Fitbit?

 

Moderator Edit: Clarified subject and updated label

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3 REPLIES 3

‎01-22-2021 16:25 - last edited on ‎09-17-2024 18:55 by Fitbit Moderator

‎01-22-2021 16:25 - last edited on ‎09-17-2024 18:55 by Fitbit Moderator

Hi @Thorah. Welcome to the Community Forums.

Thanks for the information and because this shouldn't have happened, I've contacted our Support team and requested a case on our behalf so you can receive further assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

By the way, I've moved your post to this board so you can have more chances to receive help from the Community and to keep our forums organized.

Have a nice day.

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‎01-22-2021 16:41

In response to LizzyFitbit

‎01-22-2021 16:41

Thank you for your assistance I will await a response to my query in the next week or so.
Thanks again!
Sent from my iPhone
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‎01-23-2021 12:09 - last edited on ‎09-17-2024 18:56 by Fitbit Moderator

In response to Thorah

‎01-23-2021 12:09 - last edited on ‎09-17-2024 18:56 by Fitbit Moderator

Hi @Thorah. It's nice to see you here again.

You're welcome and thanks to you for replying back. Be sure that your case is on good hands and they'll be happy to continue helping you with this situation. By the way, I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

I hope to see you around more often.

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