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Charge 3 battery and heart rate issues

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‎09-04-2019 07:45 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎09-04-2019 07:45 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

Not sure if anyone is experiencing the same, 3 days ago my Charge 3 started vibrating then it stopped working, I connected to the changer and it booted, then restarted the watch after that the back sensor is red and two thing are happening 1- My battery lasts less than 1 day, 2- No hearth rate at all. 

 

Worse thing is that I sent a DM yesterday and no answer so far.

 

 

Moderator edit: updated subject for clarity

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‎09-05-2019 06:43 - edited ‎09-05-2019 06:44

‎09-05-2019 06:43 - edited ‎09-05-2019 06:44

Hi @luiswongc, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback and your efforts in troubleshooting your Charge 3 prior to contacting us. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

 

Let me know if there's anything else I may do to assist you with. 😉

Maria | Community Moderator, Fitbit


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‎09-05-2019 06:43 - edited ‎09-05-2019 06:44

‎09-05-2019 06:43 - edited ‎09-05-2019 06:44

Hi @luiswongc, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback and your efforts in troubleshooting your Charge 3 prior to contacting us. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

 

Let me know if there's anything else I may do to assist you with. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-05-2019 08:33

In response to MarreFitbit

‎09-05-2019 08:33

Hey @MarreFitbit  Support helped me with all the steps and I'll be receiving a replacement soon. Thanks a lot for the follow up 🙂

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‎09-05-2019 09:40 - edited ‎09-05-2019 09:40

In response to luiswongc

‎09-05-2019 09:40 - edited ‎09-05-2019 09:40

Great news @luiswongc! I'm very glad to hear that our Support Team is replacing your Charge 3. 

 

Please don't forget that you can set up your new device on your currently Fitbit account without losing any previous data by following the steps below:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-14-2020 07:19

In response to luiswongc

‎05-14-2020 07:19

I'm also facing the same issue with my charge 3....can you please help me with it

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‎05-14-2020 07:23

In response to MarreFitbit

‎05-14-2020 07:23

Hi I'm Karthick and I'm from India. I have a fitbit fitbit charge 3 device and I faced the exactly the same problem... The device started to vibrate occassionally and the sensor flashed red light and I tried to charge and reboot the device...but it isn't working...can you please help me resolving the problem....I'm sorry that I'm troubling at this hard time...but thought it is appropriate to post the problem as soon as I encountered it...than you

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‎05-14-2020 07:47

‎05-14-2020 07:47

Hi I'm Karthick and I'm from India. I have a fitbit charge 3 device and I faced exactly the same problem... The device started to vibrate occassionally and the sensor flashed red light and I tried to charge and reboot the device...but it isn't working. The battery is holding for just 1-2 days...can you please help me resolving the problem....I'm sorry that I'm troubling at this hard time...but thought it is appropriate to post the problem as soon as I encountered it...thank you

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