Charge 3 battery dies in a day

[rjs52]

Hi,

My Charge 3 battery has started dying, daily.

rjs52

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @rjs52. Welcome to the community forums! 

Thank you for the information. I'd recommend performing a restart to your Charge 3. To perform a restart, please follow the steps here. Also, please make sure that your Charge 3 charges correctly, by plugging the charging cable that came with your Fitbit device into a USB port on your computer, a UL-certified USB wall charger, or another low-energy device. 

On a side note, here there are some helpful tips to extend the battery life of your Charge 3. 

Hope this helps. 

[Ms.LisaC]

This happened to my Charge 2. When I contacted Support, they tried to troubleshoot the issue. Of course, that didn’t work and they noticed my device was still under warranty and I received new Fitbit in less than a week.

[rjs52]

Hi,
Thanks but my Charge 3 is out of warranty.

[WilsonFitbit]

Hello @Ms.LisaC. Welcome to the community forums! Thanks for your great input! 

@Ms.LisaC I'm glad to hear that a replacement Fitbit device has been sent to you! Hope you can continue tracking towards your fitness goals.

@rjs52 Thanks for your reply. If the tips above don't help, my best recommendation is that you please reach out to our Support Team for further assistance. They will be able to work on your case and provide you with more information. Click here to get connected. 

On a side note, take into consideration that replacement devices are provided for products that are within the warranty period. Since your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty

See you around.