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Charge 3 battery, display and heart rate issues

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‎07-10-2020 10:10 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

‎07-10-2020 10:10 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

My Charge 3 battery keeps draining within an hour or two, it says my HR is at a cardio level when I haven’t moved, and there are dark lines across the screen. 

 

 

Moderator Edit: Clarified subject

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‎08-05-2020 05:25 - last edited on ‎05-13-2025 04:25 by Fitbit Moderator

‎08-05-2020 05:25 - last edited on ‎05-13-2025 04:25 by Fitbit Moderator

It's great to see you here, @Oldacre.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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