Charge 3 battery doesn't hold a charge

[lum1968]

My Charge 3 will no longer hold a charge. It's been steadily getting worse over the past two months. A full charge only lasts about 4 hours, now. Very frustrated.

[heart1234]

You will need to reset your fitbit account. It drops your account for no reason but create another account and it will start to hold the charge.

[LiliyaFitbit]

Welcome to the Fitbit Community, @lum1968 @heart1234.

@lum1968 I am sorry to hear about the frustration this situation has caused. I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? Please also double check our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings.

@heart1234 I appreciate your participation in the Forums and your efforts to help other users. 

I'll be around if you need further help.

[lum1968]

Create a new FitBit account or re-add the device?

Thank you.

[LiliyaFitbit]

Thank you for your reply, @lum1968.

I appreciate your troubleshooting efforts. If you continue experiencing the issue with your tracker's battery after following these tips, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around.