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Charge 3 battery drain and lines on display

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‎11-17-2020 14:19 - last edited on ‎11-17-2020 17:25 by Fitbit Moderator

‎11-17-2020 14:19 - last edited on ‎11-17-2020 17:25 by Fitbit Moderator

My fitbit charge3 has just started to lose its charge very quickly and also has horizontal lines across the screen please help.

 

Moderator Edit: Clarified subject

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‎11-17-2020 17:25

‎11-17-2020 17:25

Hi @Norma8863, welcome to the Community Forums.

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Charge 3 was designed to last 7 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance and should fix the display issue as well.

 

Let me know if further assistance is needed and if you have any additional questions.

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