Charge 3 battery draining fast

[gazzermac]

My HR Charge 3 doesn't seem to hold its charge for longer than 3 days, is this a common fault. Was working well until 2 weeks ago holding charge for 7 days.

Moderator edit: Updated title for clarity

[gazzermac]

Hi
You need to contact Fitbit through the App and open a complaint report. They will take you through various checks. Try that first. When you brought your fitbit did you take out an additional warranty. If so try changing it.

[Dasch]

My battery won’t last a day it drain after a few hours. I had to stop wearing it I have rebooted and it’s been on charger for a week and it is now fully charged this is stupid.  It use to last for days not can’t get to lunch and it’s dies

[Dasch]

Mine won’t last a day.  Battery drains after a few hours. Rebooted every day for a few and still won’t hold a charge now been on charger for a week. Looks fully charged but not till today grrrr

[TooStupid]

After a long line of social media messages, the replaced my Fitbit. It was frustrating and ridiculous.

Moderator edit: personal info removed

[teckelwood5]

I'm having the same problem. My charge 3 is down to a half battery within a couple of days. It stopped tracking sleep as well. I can't find the thread for the solution otherwise. Thanks 

Moderator edit: personal info removed

[teckelwood5]

If it's plugged into the charging cable then how do I press the button which is covered by the cable.

Moderator edit: personal info removed

[Margotmac]

I never really got a solution. was told to reset it. More than the battery issue, I also kept getting the 001 error requiring several resets often in a day. I finally called customer service and convinced them to replace it. It took almost 3 weeks to get the replacement ( they lost it). Now have new device. 2 days in and so far so good but we will see. The customer service was so bad that I've lost confidence in fitbit.

Sent from my iPhone- please excuse any typos

[Margotmac]

It’s hard - I use my thumbnail to get it. If that doesn’t work try something else like a pen tip.

Sent from my iPhone- please excuse any typos

[Tennisgirl2]

I bought my fit bit charge not even 3 months ago.  My battery does not last for more than a day. In 30 minutes it went from 100% battery life to 60%. And no I don't have bluetooth connected to my phone so it doesn't drain my battery on my phone or watch.  I talked to fitbit today.  They're going to run a test on my watch.  The guy told me it shows that your watch has good performance.  It was at 100% and now showing 50%... and I was like are you serious? My battery dropped by half in less than a day. I charged my watch 4 times in 2 days.  It's definitely defective

[gazzermac]

You need to put a report into fitbit via the app and explain the fact that the battery is draining quickly. Or take it back to the retailer and get them to change it

[Tennisgirl2]

Yes I already did that.  That is why they're sending me a replacement tracker

[teckelwood5]

Mine came from Fitbit. How do I use the app to send a report?

⁣Sent from BlueMail ​

[gazzermac]

Excellent stuff, they did the same with me and this one is absolutely superb, battery life is on average 9 days.

[teckelwood5]

Who did you contact

⁣Sent from BlueMail ​

[gazzermac]

On the Fitbit site is a link to report a problem.
Kind Regards
Gary

[kmccurdy1776]

It's actually decently sad and disappointing how many people are having the same issue with the same fitbit. I shied away from buying the next step up, the one with the bigger square screen solely on the price but now I'm wishing I would have. My current charge 3 not only loses battery life very quickly but never has the weather connected, often will not be able to track my heart rate (which was the reason I got it recommended by my cardiologist), the screen will stay black no matter how many times I press the side button to turn it on...I'm actually pretty fed up with fitbit. This was my first experience with one and sad to say will probably be my last.

[DaniandMatt]

Hello, I am also having a battery problem. I have had the Charge 3 Special Edition (ordered from fitbit site) for a few months and it was working great, until about 2 weeks ago. I am having to charge it about every other day and it hasn't synced since May 22nd, it's saying it is syncing right now but it's not. Please help!! Thank you!

[Jimbo15]

you are a very lucky person I have 2 that don't last more than 2 days MAX

[DaniandMatt]

That’s crazy!!

Sent from Mail for Windows 10

[jwolim]

Just so you know. I've returned mine. There just seems to be something
they've not quite worked out. Loved the device but what a shame..