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Charge 3 battery draining quickly after firmware update

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‎09-29-2020 00:32 - last edited on ‎10-12-2020 08:22 by Fitbit Moderator

‎09-29-2020 00:32 - last edited on ‎10-12-2020 08:22 by Fitbit Moderator

If so many people are reporting their previously great charge 3’s now operating poorly after the latest firmware update....it’s not our individual trackers failing, it’s YOUR UPDATE!!! Fix your firmware!!! 

Mine holds battery for barely a day and a half when previously went for a week. Not too useful tracking sleep if I have to charge it every night. 

 

 

Moderator Edit: Clarified subject

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‎10-12-2020 08:26

‎10-12-2020 08:26

@Katetravels It's great to see you in the Community! 

 

Sorry to hear that your Charge 3's battery is draining quickly. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help improve the battery life.

 

Let me know how it goes.

Alvaro | Community Moderator

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