Charge 3 battery drains fast and HR monitor stopped working

[IamSimbarashe]

Hi Community 

My Fitbit Charge 3's battery only lasts about 8hrs since two weeks and the heart rate monitor also stopped working at the same time.

I bought the watch second hand a few months ago and it was working perfectly, i have however tried some of the troubleshooting methods i found on this platform and they don't seem to be working. Everything else still works perfectly except for the HR monitor and the battery. 

Please help with advice or a solution!

Thanks in Advance!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @IamSimbarashe.

I appreciate your participation in the Forums and sharing that the battery on your Charge 3 is draining faster than expected and the heart rate monitor also stopped working. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am glad to assist you. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.

[NareshSathy]

I have the same problem with my charge 3. I had a live chat and made a complaint. so far no solution provided. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @NareshSathy.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts to resolve this and contacting our Support team. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

Have a good day.

[VanityFares]

Exact same thing has been happening to me too for the past two weeks and I’ve done everything FitBit instructs us to do in the forums and it still doesn’t work. Still no heartrate, still no flashing green light, still battery draining. The other night, the battery was at 74% then it woke me

up in the middle of the night because it kept buzzing/vibrating: turns out the battery was dying at 9% and it had only been a few hours. I keep all settings on low and dim and sleep to avoid draining the battery and it still doesn’t work!! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @VanityFares.

I am sorry that you are going through the same situation. I understand how you are feeling and appreciate your troubleshooting efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected.

See you around.

[Calamoor]

Count me in on this selective group.  I noticed this about a week ago and all was fine for well over a year.  The battery is draining in less than a day and HR data is not being passed onto the mobile app; although when I look at my Charge 3, it is showing my HR.  In the app as well, it knows the duration of my sleep and any disturbances such as waking up for a bio break, but since the app isn't receiving any HR data, it can't show the sleep patterns or return a sleep score.

I've tried rebooting the watch, cleaning the contacts, allowing full discharge and then full recharge, and I'm still having these issues.  I thought maybe someone else was trying to pair with it, so I unpaired my watch but no one tried to connect with it.  That ruled out that maybe it was constantly trying to connect over a long distance and thus the power drain.  The only thing I haven't tried yet is a factory reset of the device.  I don't know if a recent upgrade to the app was made that would be constantly querying the device but it could explain that maybe some bit of coding got messed up so it won't / can't read the HR information.  Is there a way to tell when the mobile app and/or the firmware on the Charge 3 have been updated?

Edited note:   I looked on the Google play store and found out the mobile app had been update on June 23, 2021.  That's about the same time these issues started to occur.  This likely is the culprit of our issues here.  Is there any chance of installing a previous release of this app to determine if this truly is the cause?

Edited note 2:  The Charge 3 firmware should be at 1.88.11 which was release on August 20, 2020 to all Charge 3 owners.  So we've been running this firmware release for almost a year now.  This is more and more looking like there were some bugs introduced with the latest mobile app update.

[mhandsone]

Same problem. But also shows 150 hr when I am sitting in a chair.

[NareshSathy]

@LiliyaFitbit I got a reply saying that my warranty period has ended and according to the policy of Fitbit nothing can be done. I am disappointed to receive such irresponsible reply from a reputed company like Fitbit. We trust the brand and we pay premium to but this brand not just to use for one year. Also this is clearly a problem with the product since many are experiencing the same problem. I would have expected to Fitbit to recall this product since the problem is at global sale. I need a reasonable solution for this issue. looking forward to hear from you.