Charge 3 battery drains fast

[EdieF]

I charged at 7pm to 100%, go to bed at 11pm and dial says 4%.  Hook up to charger & in less than 10 minutes its at 100%.  It isn't correctly logging sleep any longer as it shows I am asleep when I am up and awake when I am asleep.  I have reset multiple times, have deleted & restored app.  Any suggestions would be appreciated!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @EdieF, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since the battery drains fat. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the tips that are listed in this help article in order to improve the battery life of your Charge 3. After this, charge your tracker for 2-3 hours and see if it doesn't drain fast.

Keep me posted on the outcome.

[Kris227]

try

factory hard reset:

For this my charge 3 was NOT linked to my phone since that was connected to my charge 4. Don't know if that matters.

Charger not connected to watch, on watch swipe to settings/about/"Clear user Data" and press that.

After that my charge 3 now discharges VERY slowly like it should.

[EdieF]

Hi thank you for your response. I followed the suggestions and now the time is incorrect and there is a tiny blinking circle behind the time, so I deleted tracker and have tried to Set Up tracker and it can't be found.  I don't know what to do.  I am going through cancer treatments and need the heart rate and sleep tracker to monitor reactions to the meds so my Oncologist adjusts them based on the input.  Please help.

[AlvaroFitbit]

@EdieF thank you for following @JuanJoFitbit and @Kris227  suggestions. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[EdieF]

Hi, I have tried all the suggestions, even had other people do the
suggestions in case I was doing it wrong. It still isn't holding a charge
like it used to. I charged last night and its already down to 29% and not
yet noon.

Please help!

[AlvaroFitbit]

@EdieF thank you for the update.

I created a ticket in our last interaction so I wanted to know what did Support tell you? Please let them know that the issue persists.

I look forward to your reply.