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Charge 3 battery drains fast

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‎09-21-2020 15:00 - last edited on ‎09-22-2020 07:38 by Fitbit Moderator

‎09-21-2020 15:00 - last edited on ‎09-22-2020 07:38 by Fitbit Moderator

i put my Fitbit on to charge. It vibrates when it starts charging. Leave it a few hours. The smiley face comes up when charged. An hour or to later the charge has gone. Why?

 

 

Moderator edit: updated subject for clarity

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‎09-22-2020 07:38

‎09-22-2020 07:38

Hi @Pergeot14, welcome to our Fitbit Community. I'm sorry to hear that the battery of your Charge 3 drains an hour later, even though you fully charged it.

 

Please try the tips that are listed in this help article in order to improve the battery life of your Charge 3. After this, charge your tracker for 2-3 hours and see if it doesn't drain fast.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎09-22-2020 14:33

‎09-22-2020 14:33

try

factory hard reset:

For this my charge 3 was NOT linked to my phone since that was connected to my charge 4. Don't know if that matters.

Charger not connected to watch, on watch swipe to settings/about/"Clear user Data" and press that.

After that my charge 3 now discharges VERY slowly like it should.

 

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