Charge 3 battery drains fast

[Jay2002]

So when I woke up this morning my charge 3 was dead, and I went to bed with it having 56% battery (I know that’s specify but I remember looking at it before I went to bed) so I put it on charge not thinking anything off it and when it came off it had 100% battery, but less than 5 minutes later it was dead again, I’ve tried cleaning the charger and charging port, Rebooting it and clearing the data and everything else I could find but nothing has worked, this Fitbit is less than a year old since I got it for Christmas, does anyone have any suggestions?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Jay2002, welcome to our Fitbit Community! I'm sorry to hear about the battery issues that your Charge 3 has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀