10-30-2020
20:45
- last edited on
10-31-2020
04:11
by
JuanJoFitbit
10-30-2020
20:45
- last edited on
10-31-2020
04:11
by
JuanJoFitbit
My Charge 3 is 6 mos old. Over the last two weeks the battery is suddenly draining rapidly, usually within 24 hours. I’ve checked all settings and have nothing set up that would drain the device. I’ve tried charging and the hard rebooting. Nothing seems to work. I even let it sit for 96 hours to fully drain the battery and tried again. The fist charge lasted 72 hours. But today’s charge is already down to 30% after 6 hours.
lastly, while charging today the screen was flickering and rapidly changing displays. Sure seems like somethings gone haywire.
Any advice or is this device toast?
Moderator edit: updated subject for clarity
10-31-2020
04:11
- last edited on
04-22-2025
07:19
by
MarreFitbit
10-31-2020
04:11
- last edited on
04-22-2025
07:19
by
MarreFitbit
Hi @TMac82, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since the battery is draining fast and the screen changes through screens when on the charger. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.
Please try the tips that are listed in this help article in order to improve the battery life of your tracker. This article may contain steps that you already tried but you can skip them and proceed with the rest.
Finally, monitor your tracker and see if the battery doesn't drain fast.
Keep me posted on the outcome.
11-03-2020 07:08
11-03-2020 07:08
Thanks for the info. I do have all optional items off or minimized but still battery drains quickly. Last two charges lasted 18 hours and 24 hours, and all it did was sit on my wrist. Now I can't even get the screen to display anything.
11-06-2020 07:58
11-06-2020 07:58
@JuanJoFitbit, any suggestions on how to fix? Screen came back but now erratically keeping sleep score. Feels like a lemon.
11-19-2020
09:30
- last edited on
04-22-2025
07:19
by
MarreFitbit
11-19-2020
09:30
- last edited on
04-22-2025
07:19
by
MarreFitbit
@TMac82 thank you for following our previous suggestions.
Since the issue persists I have created a ticket so our Support team can further assist you via email.
Let me know how it goes.
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