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Charge 3 battery goes from 100% to 1% and back

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‎06-27-2021 21:22 - last edited on ‎06-28-2021 04:05 by Fitbit Moderator

‎06-27-2021 21:22 - last edited on ‎06-28-2021 04:05 by Fitbit Moderator

My Charge 3 isn't holding a charge at all. I've tried 2 different cables. It says it's at 1%, I left it to charge, I came back and it had a happy battery of 100% so I put it on and it was down to 1% again within minutes.  I've tried resetting it multiple times and same issue. I plug it in and within minutes it says 100% again. Back and forth. I even tried changing the clock face to see if that helped (you know, something different with syncing to kick it into working) and nothing. Please help.

 

 

 

Moderator edit: subject for clarity/format

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‎06-28-2021 04:04

‎06-28-2021 04:04

Hello @JerseyG. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to explain the inconvenience and make sure to mention the troubleshooting steps you've performed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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