Charge 3 battery indicator in Fitbit app

[Mom2Jacob]

Charge 3

Moderator edit: updated subject for clarity. 

[Gordon-C]

Thank you!   I'm moving your post to the team that supports the charge 3.  Someone there should be able to help you.

Gordon

[AndreaFitbit]

Thanks for getting back to us @Mom2Jacob and thank you for your help @Gordon-C.  I'll be glad to assist you with your Charge 3 battery level indicator inquiry. 

Could you please tell us more about what's happening with the battery indicator on the Fitbit App?

I'll be waiting for your response. 

[Mom2Jacob]

I was wondering why, when I charge the watch, if I look at it while it’s on charger, the % decreases immediately when I take off the charger.  I had also questioned the coloring of the battery percentage in the app, it starts changing from green to yellow at about 70%.  I did notice that on one screen in the app, it says the battery condition and it states medium appropriately.

I hope this makes sense.

[AndreaFitbit]

Thanks for getting back to us and for the explanation @Mom2Jacob. I´ll write what I understood and you correct me if I'm wrong. 

Does the battery drain when you remove your Charge 3 from the charging cable? It might not be charging properly. You can try these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.
• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your device. For more information, see How do I restart my Fitbit device?

Could you please send me a screenshot of what appears on your phone (the changes from green to yellow)

I'll be waiting for your response and keep on visiting the forums. 

[Mom2Jacob]

Sent from my iPhone

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @Mom2Jacob. Your post is blank. Could you please send the information and images again? Please add them pressing the little camera and adding your screenshots.

I'll be waiting for your response. 

[Mom2Jacob]

I’m sorry Andrea but I can’t reply on the post.

[Mom2Jacob]

[Mom2Jacob]

[AndreaFitbit]

Thanks for getting back to us and I´m sorry to hear you can´t reply on the post @Mom2Jacob. Thank you for adding your pictures.

Please confirm that your Charge 3 loses all the battery when you remove it from the charging cable and I´ll create a case on your behalf. 

Keep on visiting the forums.